eBay Claim International

File an eBay Shipping Protection Plan Claim

Follow these steps to file your claim. Claims must be filed no later than 90 days from the date the shipping label was created.

  1. Tell us what happened to your package.

    Was your item or items damaged? Or was your package lost? If you believe your package was lost in shipping, you must wait 30 days to file a claim.
  2. Enter the claim information and check your PayPal address.

    You can reduce the amount of the claim if your shipment was only partially lost or damaged. You cannot increase the claim amount to more than the item originally sold for. Be sure your PayPal address is correct.
  3. Click "File the claim."

Claim Form Information

Your eBay ID (*Required Field)
Your PayPal Address (*Required Field)
Enter Your Paypal Address again (*Required Field)
Tracking Number (*Required Field)
Claim Type (*Required Field)
Loss Damage

You or Consignee should hold damaged items in the event they are requested during claim processing.

Ship To Recipient First Name (*Required Field)

Ship To Recipient Last Name (*Required Field)

Upload a screenshot of your eBay Order Details for this sale. This should come from your item detail link found on My eBay summary page once logged into eBay.com. (*Required Field)

Upload a copy of Buyer's message about the lost or damaged package. This should come from eBay messenger. (*Required Field)

Attachment format can be .jpg, .gif, .png, or .pdf files.

Your Name (*Required Field)

Note: Any fraudulent claims will make the shipper and/or consignee liable for prosecution for mail fraud under the Federal Criminal Code. See State fraud policies and regulations and eBay terms and conditions.

* required field